6.Return Policy We accept returns for replacement or refund within 7 days after receipt of item(s). Items MUST be in their original condition, not worn or altered. If there is any problem when you receive your parcel, please contact us without hesitate in 3 days. If you are not 100% satisfied with your purchase, simply return the unworn item within 30 days of the item(s) ship date and we will gladly exchange, or you can get wholly refund . include shipping cost , if you want return item. Please contact us to get a items number befroe sending out your exchange. Goods without itemnumber will NOT be accepted. 7.feedback Your feedback is crucial to our business and is the key to our success. In order to reward our consistently efforts of providing excellent customer service, please kindly rate our feedback performance with high ratings in these 4 specific aspects: item as described, communication, shipping time, and shipping and handling charges. Our auction provider will automatically leave the feedback for you after we receive yours, Free exchange or resend,if it was damaged or lost on shiping way. Please don\'t leave negative or neutral feedbcak,if any problem with my product, please contact us first,i am sure everything could be solved by communication Thank you very much for your cooperation in advance, we will consistently provide selective quality pearl Jewelry, better customer service and we will list more items with amazing low price. 8.Services Your Satisfaction is our ultimate Goal ! Contact us : For product, technical, billing, shipping, invoice, and payment questions please contact us.We will do our best to reply your message within 12 hours.